FAQ

In most cruise fares, the following are included:

• Accommodation in the selected cabin
• All main meals in main dining rooms and buffet
• Entertainment shows and onboard activities
• Use of pools, gym, and public areas
• Basic onboard facilities

Not usually included:

• Gratuities (on some cruise lines)
• Specialty restaurants
• Alcoholic beverages
• Shore excursions
• Internet and spa services

Our team will clearly explain what is included for your selected cruise.

It depends on the cruise line and fare type.

• Some cruise lines include gratuities in the fare
• Others charge gratuities daily onboard or pre-pay before sailing

We will inform you in advance whether gratuities are included or payable separately.

Visa requirements depend on:

• Your nationality
• The cruise itinerary
• Early access to promotions
• Ports of call

Some cruises require multiple visas.

Our team will advise you on exact visa requirements before you book.

Generally, you need:

• Valid passport (minimum 6 months validity)
• Cruise booking confirmation
• Visas (if required)
• Boarding passes / e-documents / Cruise Line Mobile App

We provide a complete document checklist before departure.

Most cruise lines recommend:

• Arriving at the port 2–3 hours before departure
• Arriving at your embarkation city one day before sailing (for international cruises)

This helps avoid missed sailings due to flight delays.

Yes. Most cruise lines offer:

• Fixed dining time
• Flexible dining
• Open seating

You can choose your preferred option at the time of booking or onboard.

Yes. Most cruise Ships offer:

• Paid internet packages
• Different speed options (basic, premium, streaming)

Internet is usually not included in standard fares, unless mentioned.

Dress codes usually include:

• Casual wear during the day
• Smart-casual for evenings
• Formal or gala nights on selected evenings

We will inform you about the exact dress code for your cruise line.

No. Shore excursions are optional.

You can :

• Book cruise line excursions
• Explore ports independently
• Or book private tours

We can help you choose the best shore excursion options.

If you miss the ship:

• You are responsible for catching up at the next port
• Cruise line is not responsible

This usually happens only if guests return late from independent tours.We advise using cruise line excursions to avoid this risk.

Yes. All cruise ships have:

• Medical center
• Doctor and nurse onboard

Medical services are chargeable.

We recommend travel insurance for all guests.

Yes. Most cruise lines offer:

• Kids clubs and teen clubs
• Family cabins
• Children’s activities
• Babysitting services (on some ships)

We can suggest the best family-friendly cruise lines and ships.

Cancellation policies vary by:

• Cruise line
• Fare type
• Time before departure

before you confirm your booking.

Yes. You can request:

• Special meals (vegetarian, halal, diabetic, etc.)
• Birthday / anniversary arrangements
• Wheelchair-accessible cabins
• Medical assistance

Our team will coordinate these requests with the cruise line.

Yes. Most cruise lines allow you to pay your cruise fare in instalments.

Typically:

• A deposit is required at the time of booking to secure your cabin
• The balance amount can be paid in one or more instalments
• Full payment must be completed before the final payment due date set by the cruise line

The deposit amount, instalment schedule, and final payment date vary by cruise line and fare type.

Our cruise specialists will clearly explain the payment plan and deadlines for your selected cruise before you confirm your booking.

The cruise check-in and boarding process is simple and well-organized.

Typically, the process works as follows:

• After completing your booking, you will receive your online check-in instructions from the cruise line
• You must complete online check-in before travel by entering passport details and selecting your boarding time (if required)
• On the day of departure, arrive at the port at least 2–3 hours before sailing
• Present your passport, booking confirmation, and boarding pass at the terminal
• Complete security and immigration formalities
• Collect your cruise card and proceed onboard

Once onboard, your cabin card will be used as your room key, onboard payment card, and identification throughout the cruise.

Our team will guide you through the entire check-in process and provide clear instructions before your departure to ensure a smooth boarding experience.